Frequently Asked Questions

How much shipping costs do you charge?

Shipping is in region only. No shipping outside of US.

Order Value Shipping & Handling Charge
From To Ground Expedite
$0 $249.99 $13.64 $24.55
$250 $749.99 $24.27 $43.69
$750 $1499.99 $37.69 $68
$1500 & Above $47.59 $86.66

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Can I place an order by telephone or fax?

Yes, please contact our customer service accordingly.

+1 (866) 475-0115

Or

Contact us

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What is the status of my order?

You can review your order status in your Order History under your account section.

You will get an e-mail confirmation once your order is accepted.

For more information please contact local customer service.

+1 (866) 475-0115

Or

Contact us

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My order has not arrived yet.

First review status of your order under My Account in the Order History section

For more information please contact local customer service.

+1 (866) 475-0115

Or

Contact us

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Can I register multiple buyers?

Yes, for a single customer you can register multiple buyers.  Please register on your PALL account and provide individual contact information.

Each buyer can register themselves or ADMIN user for the account can register additional buyers.

The first contact to register on a Pall account will automatically be the administrator.

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I want to return a product from my last order.

Yes, please contact our customer service accordingly.

+1 (866) 475-0115

Or

Contact us

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How do I get my PALL Customer Number?

Please contact our customer service accordingly.

+1 (866) 475-0115

Or

Contact us

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I can't login to My Account.

Click on below link to reset your password. 

Reset Password

If unsuccessful, please Contact Us

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Can I change my order?

First review status of your order under My Account in the Order History section.

You will get an e-mail confirmation once your order is accepted.

For more information please contact local customer service.

+1 (866) 475-0115

Or

Contact us

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My address has changed.

Please contact our customer service accordingly.

+1 (866) 475-0115

Or

Contact us

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Still have questions? Contact Customer Service